- Shipping & Returns
Shipping & Returns
Orders over $49 in the U.S. ship free! Under $49 we charge just $2.95. We can ship to virtually any address in the world. Please contact us for shipments outside of the United States.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Take a fall on your bike? Dog eat your jersey? If you bought your garment within the last year, send us the damaged item and we'll give you 30% off of a replacement. You can get the same garment again, or you can choose a similar type of garment. Just don't expect to swap your torn jersey for a pair of bibs! Send Crash/Damage Replacement requests to Returns@equipequarterly.com.
If you get your order and need a different size, send an exchange request to Customerservice@equipequarterly.com. We will ask you to ship back your order with the original packaging and all original tags still attached. Let us know what size you need, and we will ship out your exchange after we receive your return.
If you need to return an item, please get in touch with us via email at Returns@EquipeQuarterly.com. We will ask you to ship us the return in the original product packaging, with all original tags still attached (to reduce the risk of damage to the item during shipping). We'll notify you via e-mail of your refund once we've received the item and processed the return. We don't charge a return or restocking fee.
You may return most new, unopened items within 30 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You can expect to receive your refund within four weeks of sending your package. In many cases you will receive a refund more quickly. This is a conservative estimate that includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process the return (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).